60% Less Time Managing Properties: Full-Stack Automation for Long-Stay Marketplace
Key Metrics
60%
Reduction in operational time spent on property management
10+
Channels managed from a single platform
INDUSTRY
PropTech
SERVICES
Application Development
— Full-Stack Web Platform
GenAI
— Agentic AI
DELIVERABLES
Unified Property Marketplace & Channel Sync
Dynamic Pricing Engine
Corporate Booking Integration
Agentic AI Guest Communication Layer
Operations Dashboard
Overview
Sercasa is a fast-growing property management company specialising in long-stay corporate and residential lettings across the UK, managing 500+ properties across multiple channels and partner networks. With operations spanning 10+ booking platforms including Airbnb, Booking.com, and corporate networks, the company needed a unified technology layer to replace fragmented manual processes. Siya built the end-to-end platform — from channel integrations and dynamic pricing through to agentic AI guest communications and corporate booking flows.
The Challenge
Managing 500+ long-stay properties across 10+ booking channels manually — availability syncing by hand, static pricing, and fragmented guest communications consumed over 60% of the operations team's week with no capacity left for growth.
Corporate clients required direct integration with existing booking and accommodation platforms — without a structured corporate booking flow, enterprise deals were slow to close and operationally intensive to manage.
Solution
Built a unified property marketplace integrating 10+ booking channels including Airbnb, Booking.com, and corporate platforms into a single operational hub — availability, listings, and bookings managed from one place.
Enabled dynamic pricing via PriceLabs integration and routed corporate bookings through Altovito — replacing static pricing and manual corporate deal management with automated, market-responsive workflows.
Deployed an agentic AI guest communication layer handling queries, updates, and escalations across 3 languages — triaging every guest interaction and escalating only where human input was genuinely needed.
Built a full-stack operations dashboard giving property managers unified control over listings, pricing, availability, and bookings across all channels from a single interface.
Value Delivered
#01
500+ properties managed across 10+ channels from a single platform — availability, pricing, and bookings synchronised automatically without manual coordination.
#02
Dynamic pricing adapting to market conditions via PriceLabs — revenue optimised continuously without manual rate reviews.
#03
Guest communications handled in 3 languages by AI — queries triaged, updates dispatched, and escalations routed without operations team involvement.
#04
Corporate clients onboarded through Altovito with structured booking flows — enterprise deals managed systematically rather than handled manually per client.
Key Metrics
60%
Reduction in operational time spent on property management across 500+ properties.
10+
Booking channels unified under a single platform — Airbnb, Booking.com, and corporate networks managed from one hub.
3
Languages supported with zero manual translation overhead across all guest communications.
